Experience Tranquility Together
At Toukson, we believe in the power of connection. Whether you're seeking guidance on our aromatic blends, need assistance with an order, or simply wish to share your journey with us—we're here to listen and support your path to serenity.
Our Sanctuary of Support
Email Us
support@toukson.com
We respond thoughtfully within 12 hours
Live Chat
Available on our website
Instant support during business hours
Call Us
+16165414126
9am-6pm EST, Monday to Friday
Our Commitment to You
Just as our incense creates harmony in your space, we strive to make every interaction with Toukson a moment of peace and clarity.
We respond to all inquiries within 24 hours on business days, ensuring your journey with us is as smooth as the fragrance of our premium incense.
Frequently Asked Questions
Our commitment to mindful practices extends to our shipping. Most orders are carefully prepared and shipped within 1-2 business days. Domestic deliveries typically arrive within 3-5 business days, while international orders may take 10-14 business days depending on your location.
We want you to be completely satisfied with your Toukson experience. Unused items in their original packaging can be returned within 30 days of delivery for a full refund or exchange. For quality assurance, we ask that incense products remain sealed.
To preserve the integrity and fragrance of your incense, store them in a cool, dry place away from direct sunlight and moisture. For optimal freshness, keep them in an airtight container or the original packaging. Proper storage ensures each burning experience is as intended by our master blenders.
Yes, we share tranquility worldwide. We ship to most countries, with shipping costs and delivery times varying by destination. During checkout, you'll see specific rates for your location. Please note that international orders may be subject to customs fees in your country.
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