1 Order Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and public holidays). Once your order has shipped, you will receive a confirmation email with tracking details to monitor your delivery.

2 Shipping Rates and Estimated Delivery Times

Within the United States:

• Standard Shipping (3-7 business days): Free for orders over $50. A flat rate of $5 will apply to orders under $50.
• Expedited Shipping (2-4 business days): Calculated at checkout based on your location.
• Overnight Shipping (1-2 business days): Calculated at checkout based on your location.

Please note that delivery times are estimates and may vary due to carrier delays or high order volumes during holidays.

3 International Shipping

We currently offer shipping to select international locations. Shipping rates and estimated delivery times will be calculated at checkout based on your location.

Please note: Customers are responsible for any customs duties and import taxes that may apply. We are not responsible for delays caused by customs procedures.

4 Order Tracking

Once your order has shipped, you will receive an email containing a tracking number, allowing you to monitor the status of your delivery at any time.

5 Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of receiving your package using the contact details below, and we will work to resolve the issue promptly.

6 Contact Us

If you have any questions regarding your order or our shipping policy, please feel free to contact us:

At Toukson, we honor the tradition of natural incense craftsmanship, bringing you serenity and calm with every package delivered. Thank you for your support!