1 Return Period

You may return new, unused items within 30 days of delivery for a full refund or exchange. Items must be in their original packaging with all tags and accessories intact.

2 Non-Returnable Items

The following items are not eligible for return:

• Items that have been used or altered
• Gift cards
• Custom or personalized orders

3 Return Process

1. Contact our customer service team within 30 days of delivery to request a return authorization.
2. Pack the item securely in its original packaging, including all tags and accessories.
3. Ship the item back to us using a trackable shipping method. Please note: return shipping costs are the responsibility of the customer, unless the return is due to a defective item or our error.
4. Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days.

4 Refund Information

Refunds will be issued to the original payment method. Please note:

• Original shipping charges are non-refundable, unless the return is due to our error.
• Depending on your bank or credit card company, it may take 3-7 business days for the refund to appear on your statement.

5 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange for a replacement or full refund, including return shipping costs.

6 Contact Us

For any questions regarding returns, please contact our customer service team:

At Toukson, we stand behind the quality of our natural incense products. Thank you for trusting us with your purchase.